Refund policy

30-day returns
You have 30 days after your order is delivered to request a return. This applies to every product we sell — including items bought on sale, and including products that have been opened or used, such as the Snuglet Comfort Roller or a teether your baby has already tried.

How to start a return
Contact us through our Contact page (https://t5e41i-5q.myshopify.com/pages/contact) with your order number. Once your return is approved, we'll reply with the return address and instructions, and send you a return shipping label.
Please contact us before sending anything back — items sent without an approved return request can't be accepted.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away with a photo so we can make it right.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds
We'll let you know once we've received and checked your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us.